Sorry about how long it's been since I posted, I've been pretty busy with life. I haven't forgotten about my responsibilities as a blogger. A few new things to express.
I'm working on an e-book that is going to be centered around either Customer Service, or Debt Collections, or both. That'll be interesting, and fun. Also, I started a new position, where I work from home to make appointments for a large, recently created company. Once I've signed the non-disclosure agreements, I'll check and see if I can explain any further about it.
Also, I've got a second blog about Debt Collections, if you're interested in that, give it a look over here.
I'll be providing updates on how the day went, if there were any interesting calls, and of course, any hints or tips I can think of along the way.
It's going to be a B2B (business to business) type atmosphere, and I'll be speaking directly to CEOs and Business Owners (if you're one of those types, feel free to e-mail me, I'll be glad to get you aboard.) about ways to increase their company growth. If it pans out, it sounds pretty lucrative. Here's hoping.
I have to look over the script more, and brush up on my customer service tone, but over all it sounds like it's going to be fun. So, hopefully, I'll be updating alot more.
Again, sorry for the delays, and I wish I'd had some words of wisdom to share, but I'm preparing to re-enter the work force. Tomorrow should be better.
Sunday, August 17, 2008
Friday, July 25, 2008
National Customer Service Week
I just got an e-mail about National Customer Service Week.
It reads as thus:
I've never heard of National Customer Service Week, but I'm going to be reviewing it greater detail, and make a note of what I think about it then.
Anything to say about it? Feel free to comment.
P.S. - Some of you may have noticed that I didn't update like I was hoping to be able to. I wasn't feeling good, and instead of giving sup-par information, I decided it was best to just not make a post at all.
Here's to hoping I feel better, longer.
It reads as thus:
JOIN IN - It's FREE, FUN and all about CUSTOMER SERVICE. ARSENAL FOOTBALL CLUB, ADAMS CHILDRENSWEAR, BARCLAYS, BRIGHTON AND HOVE CITY COUNCIL, BRITISH COUNCIL, BRITISH GAS, BT, CITY OF LONDON, COLCHESTER BOROUGH COUNCIL, DHL, DIABETES UK, ESSEX POLICE, HBOS, HONDA, JOHNSON AND JOHNSON, LLOYDS TSB, LONDON UNDERGROUND, METROPOLITAN POLICE, NATIONAL EXPRESS, NETWORK RAIL, PLAY.COM, ROYAL BANK OF SCOTLAND, SCOTTISH WATER, SHEFFIELD CITY COUNCIL, VIRGIN.... All these organisations and HUNDREDS more have already registered to take part this year by visiting: nationalcustomerserviceweek.com Visit now to: See what others are doing to celebrate Find out how NCSW can benefit your organisation Buy promotional goodies in our online shop Look at our photo gallery of past years' celebrations Become an official supporter and much, much more! DON'T MISS OUT! NCSW 2008 IS THE EVENT THAT GIVES CUSTOMER SERVICE THE RECOGNITION AND CREDIT IT DESERVES. |
I've never heard of National Customer Service Week, but I'm going to be reviewing it greater detail, and make a note of what I think about it then.
Anything to say about it? Feel free to comment.
P.S. - Some of you may have noticed that I didn't update like I was hoping to be able to. I wasn't feeling good, and instead of giving sup-par information, I decided it was best to just not make a post at all.
Here's to hoping I feel better, longer.
Thursday, July 17, 2008
What is Customer Service?
Let's start with the basics. Good morning (or afternoon/evening), today we're going to explain why customer service matters. I'm sure that everyone, in some way, has an opinion on why customer service matters, and how it effects them in their lives. I'm also sure that everyone, in some way, has a personal definition of customer service.
Today's post is going to be about what, exactly, customer service is. First, let's look at a definition on Dictionary.com.
Main Entry: customer service
Part of Speech: n
Definition: assistance and other resources that a company provides to the people who buy or use its products or services
This, while being completely accurate in a purely minimalist point of view, isn't what I think of when I think of customer service. The definition in this instance isn't wrong, it just doesn't explain what Customer Service is, in layman terms.
My, personal definition, for Customer Service is this:
Any time you call, write, e-mail or otherwise interact with a customer, consumer, or a person that is in someway obtaining a service or good from the company you work for; be it yourself, or a larger corporation, in a way that represents that company, positively or negatively, is Customer Service.
Now, it might not make sense at first, since it's a little hard to swallow that anything done with a customer will fall under Customer Service, but that's how it is. When you work for someone else, or even yourself, with someone for any of the goods and services that your company offers, you are constantly giving that person an image. This image should say "We are the best for your money, and the best is what you deserve." Not "You get what we give you, or you can go somewhere else."
Remember, every company is out there to make money, so if you're not making that possible, then you're not doing your job right, and those people will most likely go somewhere else. Somewhere where they feel appreciated, respected, and are treated like a person, or even a friend.
Tomorrow I'm going to be pointing out a small list of sites that offer stories or other humorous antidotes about customer service.
Saturday, we're going to discuss ways that you can give good customer service, even on a bad day.
Sunday, well, who knows? That's a couple days away. I think I'll be explaining "Thank you" in response to a negative occurrence. That's tentative though, as something else might come up.
Feel free to comment, or e-mail with any questions you may have.
Today's post is going to be about what, exactly, customer service is. First, let's look at a definition on Dictionary.com.
Main Entry: customer service
Part of Speech: n
Definition: assistance and other resources that a company provides to the people who buy or use its products or services
This, while being completely accurate in a purely minimalist point of view, isn't what I think of when I think of customer service. The definition in this instance isn't wrong, it just doesn't explain what Customer Service is, in layman terms.
My, personal definition, for Customer Service is this:
Now, it might not make sense at first, since it's a little hard to swallow that anything done with a customer will fall under Customer Service, but that's how it is. When you work for someone else, or even yourself, with someone for any of the goods and services that your company offers, you are constantly giving that person an image. This image should say "We are the best for your money, and the best is what you deserve." Not "You get what we give you, or you can go somewhere else."
Remember, every company is out there to make money, so if you're not making that possible, then you're not doing your job right, and those people will most likely go somewhere else. Somewhere where they feel appreciated, respected, and are treated like a person, or even a friend.
Tomorrow I'm going to be pointing out a small list of sites that offer stories or other humorous antidotes about customer service.
Saturday, we're going to discuss ways that you can give good customer service, even on a bad day.
Sunday, well, who knows? That's a couple days away. I think I'll be explaining "Thank you" in response to a negative occurrence. That's tentative though, as something else might come up.
Feel free to comment, or e-mail with any questions you may have.
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